Mobile Device Protection

Assurant is the leading mobile device insurance provider in Europe.

We manage several million policies and support the repair and replacement of a mobile device every 20 seconds.

We don’t believe in a “one size fits all” product for device protection because all of our clients and their customers have different needs.  This approach has seen us grow our market share of device protection in the UK to over 60%, and provide mobile device protection solutions for many of the major distributing brands in Europe.

What sets us apart from the competition is our continued investment and desire to innovate the solutions we offer.  We do this because the customers expectation and needs are constantly evolving.  Mobile device protection is not just about  offering an indemnity against a loss, a theft or some damage to the device, people expect more they want fast resolution, because these days being without your mobile device for any period of time is extremely inconvenient.

We configure all our mobile device protection programmes to suit our corporate clients requirements – each one can include any of the following:

  • Multiple fulfillment options including fast-track repair and replacement services to enable customers to have a mobile phone again as quickly as possible
  • Fast delivery of replacement devices with same day replacement
  • Full claim administration management including real-time assessments to allow immediate resolution
  • Handset upgrade services through our retail partnerships
  • Multiple customer engagement channels including telephony, web and mobile applications
  • Outsourced sales channels delivered via digital and telephony channels
  • Product development and sales support to develop effective “to market” strategies

 

Related Links:
See more about how we make a difference in our mobile device programmes
The profile of a potential mobile phone insurance buyer
Research highlighting key Mobile phone insurance trends