Outsourced Customer Servicing
To support your business in providing an efficient service and achieve high levels of customer satisfaction.
Assurant offers a comprehensive range of configurable client branded service teams to complement our entire product range, including:
- General Customer Service
- Claims Administration and Fulfilment
- Fraud Prevention
- Customer Insight
- Customer Relations
- Continuous Improvement
We work with your business to create the most appropriate outsourced service solution to meet your objectives and customer profile.
Over the longer term, our customer relationship management (CRM) system also enables us to track customer feedback and identify service enhancements to continuously improve your customer service. Most importantly, the system provides vital data to allow greater service customisation.