Strategic Performance Management
Strategic Performance Management (SPM) is our proprietary comprehensive program which offers a consultative approach to maximizing your extended service contract business. Our unique mix of performance accountability, customized training, marketing, rewards and recognition, and management commitment has been extremely successful for our extended service contract partners. Utilize our SPM marketing philosophy and experience tangible results such as increased sales, competitive advantage, customer loyalty and sustained extended service contract program growth. SPM is centered on the following five key elements.