Assurant – Publication of Complaints Data – August 2016


Assurant General Insurance Limited is part of Assurant, a global provider of
protection products, providing extended warranty, wireless protection and creditor
insurance products in the UK.

At Assurant, we set ourselves very high standards. We take feedback from our
customers very seriously. We therefore welcome any feedback, positive or negative
that customers provide us with.

We are committed to being transparent about the complaints we receive. The table
below shows our complaint data for the period 1st January 2016 to 30th June 2016.

Number of opened Complaints Number of Complaints Closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
General insurance and Pure protection 2850 2924 98% 49%