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RAMP: Real-time Analytics Matching Platform    An Analytics Optimized Routing Approach for Call Processing

RAMP in the Media:

  Forbes.com Sales Leadership. Why The Customer Call Center Isn't Dead. If anything, it can actually help boost a company's competitive advantage.

 

Forbes.com Sales Leadership

Why The Customer Call Center Isn't Dead
       
  CNN Money Coming Soon: Call Centers That Don't Suck  

CNN Money

Coming Soon: Call Centers That Don't Suck
       
  CIO.com How Assurant Solutions Saved Its Customers From Call Center Hell  

CIO.com

How Assurant Solutions Saved Its Customers From Call Center Hell
       
  MIT Sloan Management Review Matchmaking With Math: How Analytics Beats Intuition to Win Customers  

MIT Sloan Management Review

Matchmaking With Math: How Analytics Beats Intuition to Win Customers